Grievance contact

If you have a complaint about content on Viraamo, a booking, a payment or how we handle your personal data, and our support team hasn’t resolved it, you can contact our Grievance Officer, appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

The Grievance Officer is being appointed and their details will be published here. Until then, send complaints to support@viraamo.com with “Grievance” in the subject, and we’ll handle them on the same timelines.

What to include

• Your name and the email address on your account.
• The booking reference or listing link, if the complaint is about one.
• What happened and what you’d like us to do.

What happens next

We acknowledge complaints within 24 hours and aim to resolve them within 15 days. For help with a booking first, try the Help Centre.