Hi, how can we help?
Answers about booking by the hour or the night, cancellations, your account and hosting.
In danger or need medical help? Call emergency services first
Viraamo support isn’t an emergency service. We answer 9:00 am – 9:00 pm IST, every day; urgent cases go to the top of the queue, but we can’t promise an immediate response outside those hours.
These are general answers. Your own booking follows the policy you accepted when you booked — open it in Trips to see its exact cancellation terms, refund estimate and check-in details.
Booking by the hour
How do hourly stays work?+
Pick a day, an arrival time and a length — 3, 6, 9 or 12 hours, or a custom length in 30-minute steps. The price you see is the total for exactly that window, including fees and taxes.
Why are some arrival times crossed out?+
Another guest is booked then, or the room needs its cleaning time between stays. Each property sets how long cleaning takes.
Can my stay run past midnight?+
Yes. Late windows that cross midnight always show both dates so there’s no confusion at check-in.
Staying overnight or longer
How do I book several nights?+
Switch the calendar to Nights, tap your check-in date and then your check-out date. You arrive during the property’s check-in window and leave by its check-out time.
Are there discounts for longer stays?+
Yes — 5% off stays of 7 nights or more and 12% off 28 nights or more. The discount appears as its own line in the price.
Cancellations and refunds
How do I cancel?+
Open Trips, choose the booking and select Cancel. You’ll see the exact refund before you confirm.
What refund will I get?+
Inside the free-cancellation window you get everything back. After it closes, the listing’s policy applies — shown on the listing and at checkout. Requests the host hasn’t accepted are always refunded in full.
Safety
How are bookings protected?+
Your room is held while you pay and confirmed the moment payment succeeds, so nobody else can book your window. Payments are processed by Razorpay. Always pay and message through Viraamo so there’s a record.
Do I need ID?+
Most properties check a government photo ID for every adult at arrival. Arrival rules are listed under Things to know on each listing.
Accessibility
How do I find step-free rooms?+
Each listing has an Accessibility section describing step-free routes, bathrooms and door widths. If something isn’t clear, message the host before you book.
Your account
How is my password stored?+
Hashed with bcrypt — nobody, including our staff, can read it. Sessions use secure, http-only cookies, and you can sign out other devices in Account settings.
Can I sign in with Google?+
Yes, when the site owner has enabled it. If you already have an account with the same verified email, Google is linked to it.
How do I delete my account?+
Account settings → Delete account. Your profile, wishlists and sign-ins are removed; booking and payment records are kept only as long as tax law requires.
Hosting
What do hosts get?+
A calendar with automatic cleaning buffers, one-tap pause, request inbox, guest messaging, and payouts to your bank account after each check-out.
How do requests work?+
Listings set to request-to-book let you accept or decline each booking within 24 hours. The guest’s payment is authorised when they request and only taken if you accept.
When do I get paid?+
Your share (the stay price minus our commission) is transferred through Razorpay 24 hours after the guest checks out, once your payout details are verified.
Privacy and terms
What data do you keep?+
Your name, email, optional phone number, bookings, wishlists, reviews and messages — only what’s needed to run your account. Nothing is sold. Read the Privacy Policy for details.
Where are the terms?+
The Viraamo Terms of Service and Privacy Policy are linked at the bottom of every page.
Need help with a booking?
Message your host from Trips, or report a problem from the booking itself.
Support hours: 9:00 am – 9:00 pm IST, every day. Messages sent outside those hours are answered when we’re back. Your requests · Your reports
Or email support@viraamo.com.